Write to us — we are glad to help.

Check-in is from 15:00 and check-out is until 11:00. Subject to availability we are glad to accommodate an earlier arrival or a later departure — just contact us in advance. You can leave your luggage at reception before check-in or after check-out.

For hotel guests, parking in the underground garage is €9.90 / 24 hours and is not included in the room rate. Simply let us know when booking that you are arriving by car.

Yes, breakfast is included in the rate. We serve it on weekdays from 07:00 to 10:00 and at weekends from 07:30 to 10:30.

Yes, the hotel has step-free access. The lift takes you from the underground garage all the way to your room. We have 1 accessible room — just let us know in advance.

The hotel does not accept pets, so that we can ensure the comfort of all our guests, including those with allergies. Thank you for understanding.

A transfer is not a standard part of our services, but we can arrange one on request. Contact us in advance and we will gladly organise it.

Yes. A cot is free on request. Children up to 3 stay free of charge; children aged 4 – 10 without their own bed are charged a €15 supplement; from the age of 11 they are charged as an adult in a separate bed. An extra bed is available on request for €40 and comes as standard with the Executive King Family category (double bed + extra bed).

Yes. Free, stable Wi-Fi is available in the rooms, in the lobby bar, in the halls and in the shared spaces. Reception will gladly give you the password.

Yes. Laundry and ironing are usually done within 24 hours. Just hand your things in at reception, where our colleagues will help with the details and the price list.

We will gladly store your luggage securely at reception, both before check-in and after check-out. Just hand it to our colleagues and enjoy the city unencumbered.

Yes. At breakfast we offer gluten-free, lactose-free and vegan options. Please tell us about a special diet at least 48 hours in advance and we will gladly prepare something to suit.

Yes. For electric cars we have dedicated parking beside the hotel with three charging stations. Just let us know when booking and we will have a space ready.

Cancellation terms: 14 – 5 days before arrival, 50 % of the accommodation price; 4 – 2 days before arrival, 80 %; and 1 – 0 days before arrival, 100 % of the accommodation price. This applies to ordinary stays; for group stays and bookings, cancellation terms are available on request.

We usually have a quote and a proposed approach ready for you within 1–2 working days. For more complex occasions we can also arrange a viewing of the spaces in person.

Yes, we would be glad to show you around. Just agree a time with us that suits you. See all our halls →

The rooms do not have a minibar or a fridge. Drinks and snacks are available at reception 24/7.

Yes, a city tax of €2 per person per night is charged on top of the accommodation price.

We accept Visa and Mastercard payment cards (including Apple Pay and Google Pay), cash and bank transfer.

We do not offer room service. The hotel has a lobby bar and serves breakfast; for groups we can arrange lunches and dinners by prior agreement.

The lobby bar is available to guests around the clock. Outside service hours, reception will make your drinks — it is staffed 24 hours a day. Waiter service is normally from 07:00 to 21:00.